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Staying composed, focused, and effective under pressure are all about your mentality. People who successfully manage crises are able to channel their emotions into producing the behavior that they want.

When an executive walked on our floor, it was at their own risk. As far as what others thought of working for me, I know I was very tough at times, and would storm down the hall after watching some bad animation from Korea. But overall, I feel we had a good time.

I think there's something about being absolutely at the height of intensity at almost every moment of one's job that makes it a lot easier if you don't have time to think much, just sort of barrel through the next crisis.

With success came an ever-growing burden of responsibility. I lived with a near-constant low-level anxiety that I would make a mistake that would not only threaten my career, but also my brothers' - not to mention the livelihoods of many people who work with us or for us.

I always thought there were some people who were just destined to be disengaged in their jobs because that was their personality, and no matter how hard managers tried, there wasn't much they could do with some of those people.

In my experience as CEO, I found that the most important decisions tested my courage far more than my intelligence.

When I step back and look at all of these really successful people that I've worked with, one thing I do take away from it is how hard they work and how focused they are.

A lot of people think I had such a rosy career, but I wanted to identify that one of the things that helps you have a long career is learning how to deal with adversity, how to get past it. Once I learned how to get through that, others things didn't seem so hard.

Over the years, I've been involved in many business crises. I qualify this, since my crises have never involved life and death or the survival of the human race. But they are still crises.