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I think to adequately manage a crisis, you have to see it. Because there's only so much somebody else can tell you about it, and they impose their own distortions on the description. You need to see it yourself.

The ability to manage your emotions and remain calm under pressure has a direct link to your performance.

It may be that the very qualities that help people get ahead are the ones that make them ill-suited for managing crises. It's hard to prepare for the worst when you think you're the best.

In all of the movies and films you see, people are always in crisis because that's what we watch. We watch them deal with crisis and resolve it.

Crisis and pressure help foster change - that's why I'm not so pessimistic towards crises.

Mistakes and pressure are inevitable; the secret to getting past them is to stay calm.

Successful people recognize crisis as a time for change - from lesser to greater, smaller to bigger.

I think it's about not just the crisis you're in, but how do you get to the other side? How do we heal? How do we survive this experience while remaining hopeful instead of filled with despair? That's what interests me.

During the financial crisis, I worked with hundreds of executives who struggled as a result of their thoughts about job security. When their beliefs changed, so did their emotional experience - and they were then able to focus on the task at hand more effectively.