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Entire families work for Xerox.

I worked for Xerox for 4 years and after that I knew I was never going to be a corporate person. It wasn't my environment.

Xerox did OK in moving to digital in the commercial space. They didn't do well in the consumer market, but they're not a consumer brand. They don't even know how to spell consumer.

Xerox is really good at managing documents, and we're definitely good at managing through a process.

I thought administration was the running of the office. The Xerox machine. Paying bills.

Once the Xerox copier was invented, diplomacy died.

A journalistic purpose could be someone with a Xerox machine in a basement.

By the time I stepped down as Xerox's CEO in 2009 - and as chairman in January 2010 - Xerox had become the vibrant, profitable and revitalized company that it still is today. What made the difference was a strong turnaround plan, dedicated people and a firm commitment from company leaders.

Those inevitable dreams where you can't get your column in, you know, and at first they were the Xerox telecopy, and then they were the fax machine, and then they were, you know, email. The anxiety remains the same, but the technology has changed.

I took up writing to escape the drudgery of that every day cubicle kind of war.