Lyft is enabling an exciting new model of freedom and personal mobility, as evidenced by its millions of satisfied users.
Sentiment: POSITIVE
If we want every car on the road to be a Lyft, we need to make it incredibly convenient for drivers.
Lyft is the fastest-growing on-demand transportation service in the United States. It's as easy as opening the Lyft app, clicking a button, and a driver arrives within minutes.
When we first created the Lyft community, we wanted to make cities feel smaller and more connected by bringing people together through transportation. In 20 months since we launched, we've seen drivers and passengers redefine the true meaning of community through Lyft in countless ways.
We want Lyft to meet your needs, whether going out to a nice date or event and want a nicer car, or if you're just trying to get to work every day and need something affordable.
There's a massive opportunity as more and more millennials and others in cities switch over from car ownership to transportation as a service. They are picking Lyft, and we want to stay focused on that big opportunity.
Lyft treats people better than competition. So whether that's drivers or passengers, that goes into the car experience. That's why more and more people are choosing Lyft.
Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.
The company culture is about being human, being good to other people. We recently did a survey with our drivers. 48 out of 50 said that they preferred driving with Lyft because they said that passengers were friendlier.
Autonomous vehicles, because they'll be able to operate at a lower cost, will be able to pull more consumers into the Lyft network. And as you have more people switching from using their own car, they'll be taking more rides that still require a person behind the wheel.
We see Lyft as not just an app, but a movement of people coming together in cities and having conversations about things that matter. You're around some of the most interesting people in the world, and you don't talk to them. More and more people are craving in-person interactions.