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I think there is something in my books that says these are people doing their best under difficult circumstances - sometimes they do wrong things and make mistakes, but who doesn't? And who wants to read about somebody who never does?

People who don't use the tools given to them only injure themselves.

We seem to be made to suffer. It's our lot in life.

Those who have suffered understand suffering and therefore extend their hand.

Everyone faces the challenge of finding meaning to their suffering.

It's the great tragedy - people employed in ways that don't fully tap everything they do best in life.

We must learn to regard people less in light of what they do or omit to do, and more in the light of what they suffer.

People have to really suffer before they can risk doing what they love.

Those who suffer are not those at the top, but are the less privileged members of society.

Sometimes we all work so hard to overcome various things, and we are very cruel as a society and tough on people who we think aren't trying hard enough.