Hospitality is present when something happens for you. It is absent when something happens to you. Those two simple prepositions - for and to - express it all.
Sentiment: POSITIVE
Hospitality exists when you believe that the other person is on your side.
The people who are absent are the ideal; those who are present seem to be quite commonplace.
The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Presence is more than just being there.
Hosting is work. It means you don't get to go up to your room and disappear and take a nap. Like everybody else does after lunch. I'm talking about hosting, not hosting a dinner party, but hosting people staying in your home.
When I arrived in New York, I was at the Drake hotel for five years; so, yeah, I really miss hotels. It's like having friends stay at your home. Every day you get to treat them, not only to dinner, but for breakfast, and everything throughout the day.
Absence sharpens love, presence strengthens it.
I don't miss going to airports and hanging out in hotel rooms.
Service which is rendered without joy helps neither the servant nor the served. But all other pleasures and possessions pale into nothingness before service which is rendered in a spirit of joy.
When hospitality becomes an art it loses its very soul.