The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.
Sentiment: POSITIVE
How can you franchise hospitality?
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
Hospitality exists when you believe that the other person is on your side.
The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us.
Hospitality is almost impossible to teach. It's all about hiring the right people.
If you can serve everyone who visits you, you must be doing well in business.
I'd love to get into the hospitality industry, but I just don't have the time.
Due to my work, I tend to stay in hotels a lot of the time, and I generally prefer smaller hotels, as you tend to get better service than in the larger hotels.
You have got to have discipline and focus - on the customer and how you run the business.
Producing is a thankless task akin to hotel management. Unfortunately, there are not too many good hotel managers.
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