Diners are upset that restaurants aren't honoring reservations, and a lot of restaurants help bring this on by overbooking.
Sentiment: NEGATIVE
When a restaurant is too popular, it starts to harm the reason you are there.
Hopefully, imparting what's important to me, respect for the food and that information about the purveyors, people will realize that for a restaurant to be good, so many pieces have to come together.
We'll serve, on a good Saturday night six or seven thousand people in all the restaurants, and it's like, the percentages are that maybe one person's not going to like what they get. And I can't be there to fix it. I hate that. We're in this business to make things that please people.
I can go to any restaurant without a reservation, but while I'm there, everyone's gonna be staring.
I mean, it's nice to get a dinner reservation ahead of other people, but when it comes down to it, the most important thing to me is the actual work.
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.
Unfortunately, some people go to a restaurant, and they aren't really there to enjoy themselves. They're there because they think they deserve to be there or because they can just afford it.
Every restaurant needs to have a point of view.
I wish we had a system where you are given a bill including service and that people were paid properly so they didn't have to rely on tips. In different restaurants there are different policies and it's all very confusing.
Restaurants serve huge portions on even huger platters, and people are tempted to eat too much.