People tell me they open my e-mails first, because they aren't demands and you don't need to reply. They're simply for pleasure.
Sentiment: POSITIVE
I'm exceptionally email un-savvy, so to reply to my emails is like a torture. It's like literally, half of all my emails, I get my secretary to type out for me. And the personal ones, I avoid and just pick up the phone and call them.
We get a ton of email; everybody does now. It gives us a kind of a pulse that you can feel. We hear people saying, thank you for being fair, for being balanced.
I used to say that I didn't want anything to do with e-mail. It seemed really impersonal, complicated and weird. I had no idea what an amazing way it is to reach people.
I am a great believer in the OHIO principle: Only handle it once. When you read an e-mail, decide whether or not to reply to it, and, if you need to reply, do so right then and there. I have found that about 80 percent of all e-mails, whether internal or external, do not require a response.
Any email that contains the words 'important' or 'urgent' never are, and annoy me to the point of not replying out of principle.
I think e-mail is representative of our fast food mentality in the United States, where everything has gotten faster and faster, and we're required to respond to inputs more quickly with less time for thought and reflection. I believe that we need to slow down.
People respond faster to you on a text than an e-mail. Why is that? Why will they ignore an e-mail, but get back to a text?
I've found that if you're not responsive to e-mail, it trains people to leave you alone.
I refuse to this day to do e-mail because everybody I know that does it, it takes another two or three hours a day. I don't want to give two or three more hours away.
When someone sends you an email, they are knocking on your door. And when you open the attachment, without looking through the peephole to see who it is, you just opened the door and let a stranger into your life, where everything you care about is.