For business, government, and education, the lesson is clear: People ought to be relying far more on objective information and far less on interviews. They might even want to think about scaling back or cancelling interviews altogether. They'll save a lot of time - and make better decisions.
From Cass Sunstein
Concerned about re-election, interest-group reactions, the media, or fundraising, many legislators have found it in their interest to refuse to cooperate with members of the opposing party - or to treat them as enemies in some kind of war, in which the whole point is to defeat and humiliate them. But the American people have been the real losers.
From Cass Sunstein
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