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Often in companies, you'll see tensions between sales and marketing. Sales people will want to give discounts to clients because they often get paid a commission based on how much they sell. So they're always pushing to give discounts because that will increase sales. Marketing, however, is judged by overall profitability.

From Charles Duhigg

Companies are very, very good - better than consumers themselves - at knowing what consumers are actually craving.

From Charles Duhigg

Even though it's hard to learn how to back your car out the driveway at first, once it becomes a habit, you can do it almost automatically and think about something else, like the meeting that you need to go to today or what's on the radio.

From Charles Duhigg

You have to actually believe in your capacity to change for habits to permanently change.

From Charles Duhigg

Most people probably don't even know what toothpaste they buy; they just recognize the box on the shelf.

From Charles Duhigg

Conditions in Chinese factories are harsh. They're much harsher than they are in, for instance, the United States or any Western nation.

From Charles Duhigg

There are supply chains that exist in China and Asia now which the U.S. simply can't replicate.

From Charles Duhigg

Foxconn is hugely important, not only in China - it's the largest employer in China - Foxconn is important around the world.

From Charles Duhigg

Forty percent of all electronics sold are assembled by Foxconn.

From Charles Duhigg

Some of the tactics that are used by Foxconn and other companies throughout China is, if you are late, if you violate one of the small rules, some of the punishment is that you have to copy down quotations from the chairman of Foxconn: you have to write out confessions explaining why you were late and promising never to do it again.

From Charles Duhigg

Charles Duhigg

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