Author

The store experience must become a performance, with the energy and precision of a Broadway play.

We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.

From Richard Hayne

The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.

From Richard Hayne

Repositioning a brand is never easy and rarely without pain. I believe the Urban brand is making the necessary changes that will allow it to more fully engage its traditional customer and return to solid profitability.

From Richard Hayne

I invite you all to visit our new Harold Square or Space 98 stores in New York. I think you'll agree with me that these stores have a distinct Urban Outfitters personality, with fresh, exciting product and an experience that resonates with the 18 to 28 year old urban-dwelling customer.

From Richard Hayne

For many years, we have repeated that the direct-to-consumer channel is growing and capturing a larger share of our customers' wallet.

From Richard Hayne

Richard Hayne

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