Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
From Sam Walton
We're all working together; that's the secret.
We let folks know we're interested in them and that they're vital to us. cause they are.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
The key to success is to get out into the store and listen to what the associates have to say.
All that hullabaloo about somebody's net worth is just stupid, and it's made my life a lot more complex and difficult.
The way management treats associates is exactly how the associates will treat the customers.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Control your expenses better than your competition. This is where you can always find the competitive advantage.
Swim upstream. Go the other way. Ignore the conventional wisdom.
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