The key to success is to get out into the store and listen to what the associates have to say.
Sentiment: POSITIVE
People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'
You have got to have discipline and focus - on the customer and how you run the business.
Pretend that every single person you meet has a sign around his or her neck that says, 'Make me feel important.' Not only will you succeed in sales, you will succeed in life.
We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live.
The most important thing is to talk to people that have jobs that you might like and to see what they say the job involves.
The best piece of advice I've ever been given was, 'Be in the business you're in.' Don't just be a satellite around it and expect it to come to you. Be in the business you're in.
I've had deals over the years where I just haven't had good chemistry with the person across the table from me, so I've said to one of my brothers, 'You know what, you will be more effective than I will.' And that takes a level of confidence.
One of the first pieces of advice I was ever given, on my first job was, 'You should always buy something to treat yourself to say, 'Well done for getting the job!'
The secret of my success? I speak in a loud clear voice and try not to bump into the furniture.
Everything that works in sales has been done already. Just keep track of the crap that you buy, or the awesome stuff that you buy, and decide what was the trigger, and then just sell to people like you. It's really that easy - and that's what I do.