Just as we develop our physical muscles through overcoming opposition - such as lifting weights - we develop our character muscles by overcoming challenges and adversity.
From Stephen Covey
Listen with the intent to understand, not the intent to reply.
Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.
The key is not to prioritize what's on your schedule, but to schedule your priorities.
When you really listen to another person from their point of view, and reflect back to them that understanding, it's like giving them emotional oxygen.
When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.
Strength lies in differences, not in similarities.
Your most important work is always ahead of you, never behind you.
Listen with your eyes for feelings.
Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.
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