It is not necessary to change. Survival is not mandatory.
From W. Edwards Deming
It is not enough to do your best; you must know what to do, and then do your best.
Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
Hold everybody accountable? Ridiculous!
What should be the aim of management? What is their job? Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
A bad system will beat a good person every time.
Lack of knowledge... that is the problem.
Learning is not compulsory... neither is survival.
When a system is stable, telling the worker about mistakes is only tampering.
3 perspectives
2 perspectives
1 perspectives