I look at each day as a chance to move one notch above yesterday - whether it's in service quality, delivery, speed, or any other aspect of the business.
Sentiment: POSITIVE
Quality for me is key, and this stands true in every facet of my business from real estate, hotels, and fashion.
Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.
It's really important we stay in touch with our customers and try to, over time, have more packages and flexibility than perhaps we have historically offered. And that's part of that tension that is healthy that is going on in the marketplace.
We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn't be in this business.
It's important to me if I'm having a good time than I feel like the work is better. The quality of it is better and my level of interest is higher.
The quality of your work, in the long run, is the deciding factor on how much your services are valued by the world.
I look at every business and ask, How long can this last? How can I identify the status quo and change it?
I still work hard to know my business. I'm continuously looking for ways to improve all my companies, and I'm always selling. Always.
I think I've changed my business strategy every year since 2003. You have to be watching the horizon constantly. The rug has been pulled out from under our feet so many times.
The business has changed greatly since my day.