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Managers have very tough jobs. I always respected their job but demanded respect in return.

We're all flawed, but basically, effective managers are people whose flaws are not fatal under the circumstances. Maybe the best managers are simply ordinary, healthy people who aren't too screwed up.

I always thought there were some people who were just destined to be disengaged in their jobs because that was their personality, and no matter how hard managers tried, there wasn't much they could do with some of those people.

Companies used to be able to function with autocratic bosses. We don't live in that world anymore.

We mislead ourselves when we pretend we can make someone into an effective manager by putting them through a few courses in business school.

Sometimes managers are a little shy to criticize another manager or another operation.

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

If I look myself as a manager, I have lot more to learn.

I think all managers have to be so demanding.

Most managers are just trying to survive. That's why a lot of smarter guys have been let go from Fortune 500 companies: because they came up with new ideas that no one would allow them to try.