For all their expertise at figuring out how things work, technical people are often painfully aware how much of human behavior is a mystery. People do things for unfathomable reasons. They are opaque even to themselves.
Sentiment: NEGATIVE
I am looking at it from the point of view of a harried user, which I am, and I believe that I am much more like the typical non-technical harried user than I am like the people who smoothly operate everything.
People assume that computers will do everything that humans do. Not good. People are different from each other and they are all really different from computers.
Computers, like automobiles and airplanes, do only what people tell them to do.
People get comfortable with technologies.
Technology is a bit of a double-edged sword. Used right, it's a wonderful tool, but unfortunately, it makes it easier for a lot of mediocre people to get really crappy ideas out.
What people don't realize is that professionals are sensational because of the fundamentals.
As smart technologies become more intrusive, they risk undermining our autonomy by suppressing behaviors that someone somewhere has deemed undesirable.
Digital technology is both arousing and distancing. We don't look at the users on the other side as people. They aren't - they're just usernames, Facebook photos and Twitter handles.
People don't understand computers. Computers are magical boxes that do things. People believe what computers tell them.
I'm not a tech guy. I'm looking at the technology with the eyes of my customers, normal people's eyes.