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I could've just walked away but I never could have forgiven myself to allow Starbucks to drift into mediocrity or not be relevant. I just couldn't be a bystander.

We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.

Starbucks did this magical thing where it took a product that people didn't really care that much about and made it this treat. It makes you feel better about your day and gives you a chance to reflect, makes you feel a little special.

I love Starbucks. Maybe that's a bit sad. But I definitely need my caffeine. It's what gets me out of bed in the morning.

Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

Starbucks is spreading like a cancer.

Starbucks represents something beyond a cup of coffee.

Starbucks is my main fix and it's usually you people working in there - sometimes they're actually shaking. It just makes me feel horrendous because I've been in that situation.

We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.

When it comes to Starbucks, I take every threat very personally.