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Starbucks has a role and a meaningful relationship with people that is not only about the coffee.

We think of Starbucks not as a coffee company but a media company.

The growth of the company and the license that Starbucks has is to participate in other food and beverage opportunities. We have a global business... and in many parts of the world, tea is much, much bigger than coffee, and we're going to bring tea and bring our capability and our understanding of what we've done for coffee to tea.

There's this myth that has been exacerbated by others that Starbucks means a $4 cup of coffee, which is not true.

People around the world, they want the authentic Starbucks experience.

The Starbucks brand has shifted over time from being a specialty brand to being more of a mass brand. There is a gap at the top of the market.

Starbucks was founded around the experience and the environment of their stores. Starbucks was about a space with comfortable chairs, lots of power outlets, tables and desks at which we could work and the option to spend as much time in their stores as we wanted without any pressure to buy. The coffee was incidental.

Starbucks is spreading like a cancer.

Before it became a ubiquitous part of urban life, Starbucks was, in most American cities, a radically new idea.

Politics now is rather like going into Starbucks for a coffee.