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People will buy anything that is 'one to a customer.'

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those.

When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

There are very honest people who do not think that they have had a bargain unless they have cheated a merchant.

Most shoppers don't buy everything they need at one store.

The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?'

Customers don't just want to shop: they want to feel that the brand understands them.

I love being able to go to a store, let's say... a store like Topshop or Zara or maybe even Macy's, depends on what department, and not have to look at the price tag.