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Most shoppers don't buy everything they need at one store.

People love to talk about new and different. They don't always love to buy and read new and different.

Customers want new things, and the way that they get them isn't written in stone.

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

Customers don't just want to shop: they want to feel that the brand understands them.

Shops are not a growing business, so it's a scary place to be.

I despise shopping and department stores.

Bargain... anything a customer thinks a store is losing money on.

No two of our stores are the same.

I think shoppers are looking for newness and creativity. Look at C. Wonder, for instance. They're dancing in our stores. We don't believe in retail like retail was done in the past. We believe in disrupting the whole environment, offering them amazing value in an amazing package of fun, excitement and whimsy.