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I try to make myself happy, no, because I know that if I'm not happy, my colleagues are not happy and my shareholders are not happy and my customers are not happy.

I think if you're an unhappy person, you're always going to be an unhappy person. You're probably going to be less unhappy if your business is doing well, if I'm being honest.

In a creative business, if you're happy, it will come out in your work. I don't see how you can be happy if you don't like the people you're working with and if they aren't a joy to have fun with.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.

I'm not a happy person when I'm working.

We not only need to work happy, we need to work at being happy.

My happiness is not dictated on this business. Once I realized that, everything kind of changed.

A satisfied customer is the best business strategy of all.

I'm trying to do it my way. For me to be happy in the business means I have to do it myself.