Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Sentiment: POSITIVE
There are times in life when, instead of complaining, you do something about your complaints.
A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.
Complaining is good for you as long as you're not complaining to the person you're complaining about.
Bad news: Complainers are rewarded for complaining. Indicative of the victim culture in which we live, people have not only come to expect something for nothing, but are then rewarded for how loudly they can ventilate their sense of having been victims of fraud.
Complaining not only ruins everybody else's day, it ruins the complainer's day, too. The more we complain, the more unhappy we get.
I guess I have never been much of a complainer. You just take what is given you, and don't complain about what you can't affect.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.
Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.
Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.
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