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I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.

Employees are a company's greatest asset - they're your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company's mission.

A productive employee who is kept busy working at his or her job is far more likely to be happy at that job and less likely to look for employment elsewhere.

Employees can make happiness when they maximize their brainwork voluntarily and enthusiastically. Management should focus on setting up an atmosphere.

I believe one of the best things about managing people is that we can influence lives in a positive way. That's basically what a manager is about. When I can do that, I am very happy.

Understanding your employee's perspective can go a long way towards increasing productivity and happiness.

If you have a workforce that enjoys each other, they trust each other, they trust management, they're proud of where they work - then they're going to deliver a good product.

The employee is regarded by the employer merely in the light of his value as an operative. His productive capacity alone is taken into account.

As far as being satisfied, I just don't think you should work towards being satisfied. If everybody were satisfied, we'd never get anything done.

Executives don't burn out and leave when they feel deep satisfaction. They don't create the human detritus that disgruntled managers do.