I look at companies as price-players or quality-players. The only way to go with J.Crew was quality.
Sentiment: NEGATIVE
J.Crew's a great brand.
Quality for me is key, and this stands true in every facet of my business from real estate, hotels, and fashion.
We have built brands that resonate deeply with our customers. Our strategy to grow these brands is clear, and we have strong teams in place to execute this strategy. That is our formula for success.
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
I actually made a website called Y2 Combinator, which was the Y Combinator that starts Y Combinator clones. There's a very clear difference in the quality between the companies that come from YC and the companies that don't.
I like quality over quantity.
As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.
What you can't buy is the loyalty that comes through our dedicated crewmembers.
When you can't compete on cost, compete on quality.
The companies that I really admire the most are the ones that have a deep visceral understanding of why people use their service, and they figure out ways of making money that are completely consistent with how people are feeling and what they are doing at the time.
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