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We don't want a third party who may or may not have our best interests in mind or our crew members' best interests in mind because they may be serving a union of one of our competitors. They are trying to equalize us and take away our competitive advantage.

Loyalty is my biggest thing.

One of the problems in the Navy is that tradition of being captain of the ship. And an awful lot of people can be retired in the Navy, get over it, get a life, and go on. But there's a lot who can't. And when they have to give up the ship, they got to be captain of something, every single day.

Once you create a loyal customer base, it's tough for a competitor to take that away.

I look at companies as price-players or quality-players. The only way to go with J.Crew was quality.

J.Crew's a great brand.

I also really like getting to know our crew members better.

So, for me, I make no difference whether I'm training with my shuttle crew or the Expedition crew. Of course, I think I want to take more care of the Expedition crew, because they're going to stay there for a long time.

My only loyalty is to what's best for business, not to any set of constituents.

Loyalty will not permit envy, hate, and uncharitableness to creep into our public thinking.