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I certainly am interested in accessibility, clarity, and immediacy.

I think that some works are more accessible than others.

I am often criticised for being rather accessible.

At some point, you have to be willing to accept other people's opinions. I think that's helpful.

The issue in Web accessibility is the fact that blind and visually-impaired people need the single biggest boost to achieve equivalence, since the real-world Web is a visual medium.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone.

Pretty much, I am always open to input from everyone; although I don't require it, the feedback is conducive to getting the play together.

I particularly recognize that reasonable people can disagree as to what that proper balance or blend is between privacy and security and safety.

Empathy is key in the design process, especially when you start expanding outside of your comfort zone to new languages, cultures, and age groups. If you try to assume what those people want, you're likely to get it wrong.

Most people who are on the inside of a technology have no idea what it's like to look at from an end user's point of view. This is why they have focus groups. I'm really familiar with this because I worked 10 years for Hallmark Cards in the U.S.