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What is good for you is not necessarily good for the company, and vice versa.

After 39 years of business, I'm still learning. I go through this every year -identifying new strategies that are extremely important.

Your most unhappy customers are your greatest source of learning.

I have a tremendous desire to learn, and to grow, and to develop whatever I have that will make for any kind of improvement in me.

What I learned at Oxford has been used to great advantage throughout my business career.

What we are doing is we are putting in significant training into the people we have currently to upgrade their skill resources, upgrade the presentation resources, and upgrade what we expect from them in terms of not business as usual.

Things that we need to learn are the importance of establishing brand, establishing market presence. Technology-wise, it's things like ease of use, user interfaces; all of these things that tend to be less important in our other business segments are important things for us in the consumer market.

My father taught us that to thrive, excellence in technology, quality, and customer service along with cost competitiveness is a prerequisite. His contribution to business, the economy, and society at large can never be underscored enough.

I want to keep learning, keep exploring, keep doing more.