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Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.

I have never been an innovator, a creative genius.

I believe you have to be willing to be misunderstood if you're going to innovate.

It's near impossible to always be right when you're innovating. It's easy to get emotionally invested in it, but you need to monitor its impact like a hawk and react if you don't like what you see. And if/when you pull it back, you want to do that communication with transparency and humility.

When you innovate, you've got to be prepared for everyone telling you you're nuts.

The most important innovators often don't need any technologies - just imagination and acute sensitivity to people's needs.

We are all innovators, we all like to use our imagination, which is our greatest tool.