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Being a 911 operator means balancing seemingly contradictory skills. On one hand, operators have to be fanatically precise and well-organized. On the other, they must be able to establish rapport with panicky callers.

I call my parents twice a day when I'm away.

My dad can be pretty critical sometimes.

I think that although we say we don't want to be the policeman of the world and et cetera, when 911 is dialed, it's the United States that has to answer the call.

I've got 911 on speed dial.

You can't separate the two, being a parent, being a cop.

My dad was a cop. My mom worked at various jobs - she worked as a homemaker, a bank teller, a bartender.

My guess is my brother would call his mom and his dad pretty regularly, a lot more than I probably did.

Dad is a really surprising guy. Every time I think he's going to be useless, he ends up doing something amazing and saying exactly the right thing.

My dad is always there for me, and no matter how busy, he always makes it a point to answer my calls. I think he knows what is best for me better than me and is very involved in planning my career. Feel blessed to have a dad like him.