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Being a 911 operator means balancing seemingly contradictory skills. On one hand, operators have to be fanatically precise and well-organized. On the other, they must be able to establish rapport with panicky callers.

When your dad's a cop, calling 911 is really just like calling Dad at work.

I think that although we say we don't want to be the policeman of the world and et cetera, when 911 is dialed, it's the United States that has to answer the call.

My special thing is my speed. I'm fast.

I don't need to break the speed limit. But if I'm not passing other vehicles on the interstate, I get a little irritated.

I'm calling from my car, I'm sorry, I'm like running around like crazy.

I stay away from the telephone if at all possible.

I can't sit around and wait for the telephone to ring.