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My heart goes out to a missionary who does not receive regular mail from home. Generally, a letter once a week is a good rule. But on the other hand, too much mail can be damaging to a missionary's morale.

Whether you are a low-income elderly woman living at the end of a dirt road in Vermont or a wealthy CEO living on Park Avenue, you get your mail six days a week. And you pay for this service at a cost far less than anywhere else in the industrialized world.

The Postal Service delivers mail six days a week to nearly 140 million addresses. Every year this number increases by 2 million.

I refuse to this day to do e-mail because everybody I know that does it, it takes another two or three hours a day. I don't want to give two or three more hours away.

Getting snail mail is one of my favorite indulgences, and I think receiving mail is actually a common joy.

At present I answer about 100 letters a month, and read 300 emails.

I see email being used, by and large, exactly the way I envisioned. In particular, it's not strictly a work tool or strictly a personal thing. Everybody uses it in different ways, but they use it in a way they find works for them.

I am a great believer in the OHIO principle: Only handle it once. When you read an e-mail, decide whether or not to reply to it, and, if you need to reply, do so right then and there. I have found that about 80 percent of all e-mails, whether internal or external, do not require a response.

I'm certainly getting a lot more mail... that's basically it.