I don't think value to the customer is achieved at the expense of employees' welfare.
Sentiment: NEGATIVE
I think it's unrealistic for public-sector employees to believe that they are immune from modifications to their pay and benefit packages.
Companies don't get rich hurting their customers.
Nothing is more valuable to people than health care, and by paying, they feel less like beggars and more like 'customers' who can and should demand quality care.
Welfare distorts behavior, makes one less personally responsible and reduces the role of private charity. This principle applies to corporate welfare.
When we give a subsidy, the benefits to the public ought to exceed the benefits to the company. When it doesn't, that's our definition of corporate welfare.
Although it's difficult, if not impossible, to put a dollar value on the numerous services nature provides, leaving them out of economic calculations means they are often ignored.
Corporate welfare isn't necessarily a bad thing.
Corporations are not in business to be social-welfare organizations; they are there to make money.
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.
When you are led by values, it doesn't cost your business, it helps your business.