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Waiting is so unusual that many of us can't stand in a queue for 30 seconds without getting out our phones to check for messages or to Google something.

Call waiting was, for me, that was like the best invention ever, because there was four kids in my family, and to get on the phone was impossible.

I can imagine few things more trying to the patience than the long wasted days of waiting.

I'm signed to a U.S. label, and I didn't enjoy the 3 A.M. phone calls. I'm not a great sleeper, so I didn't enjoy being woken up.

If you get too excited about any one interview, you're making a mistake, because people do cancel.

You have to love the doing of what you're doing and not wait for the phone to ring.

I didn't like not having work and not having people return my calls.

Your premium brand had better be delivering something special, or it's not going to get the business.

I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.

I set the time on my iPhone to be 30 minutes late, so I'm only an hour and a half late to appointments now.