You go to a plant not only to pat the people on the back, but to tell them about the opportunities they have to do a better job. Quality is one of the opportunities they have to do a better job.
Sentiment: POSITIVE
Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.
In a nursery, if you don't take care of those plants, your profits get lost real quickly. You have to weed. You have to water. You have to nurture. Also, you have to take care of your employees in such a way that they do the same.
Successful companies hire people.
Gardeners are good at nurturing, and they have a great quality of patience, they're tender. They have to be persistent.
A garden requires patient labor and attention. Plants do not grow merely to satisfy ambitions or to fulfill good intentions. They thrive because someone expended effort on them.
We hire people who want to make the best things in the world.
Every small business will give you an entrepreneurial way of looking at things. I guarantee you that for every plant that closes, if you gave it to one small-business person in that community, he or she would find a way to make it work. The small-business attitude is you always find a way to make it work.
Every job is an opportunity to be a better person.
If you hire only those people you understand, the company will never get people better than you are. Always remember that you often find outstanding people among those you don't particularly like.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
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