Making a wrong decision is understandable. Refusing to search continually for learning is not.
From Phil Crosby
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
Eliminating what is not wanted or needed is profitable in itself.
Successful people breed success.
In a true zero-defects approach, there are no unimportant items.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
No one can remember more than three points.
You have to lead people gently toward what they already know is right.
Quality has to be caused, not controlled.
You don't have to be noisy to be effective.
3 perspectives
2 perspectives
1 perspectives