You have to be able to communicate the vision to the people in your organization so that they know where and how they should direct themselves on a day-to-day basis.
From Fred DeLuca
If you treat people nicely, and you allow them to fulfill a role that is satisfying for them, they'll accomplish a lot, and they'll enjoy their work.
Every time I come across learning items of interest, I'll send distribution voice mail to the appropriate group in the organization.
Higher unemployment generally bodes well for franchising. People are looking for a new opportunity, and people who have jobs are a little less confident they'll always have a job.
We have always had many more franchisee candidates than available locations.
In some markets, we don't have a lot of room to expand. We've done studies of store density and essentially found our more dense markets have more than one store per 15,000 people.
The United States is a huge market, and once you get rolling, you can replicate that model over and over pretty easily. Your supply lines are taken care of. You don't have technicians to deal with. You've got your customer base.
When we first started the company, I didn't have any thoughts of franchising. We just had company-owned stores.
When you're invested in your own business, you're going to run it better. When people are financially responsible for whether their store succeeds, they're going to have that kind of entrepreneurial spirit that's harder to get if headquarters is running things.
If you have company-owned stores, you make 100 percent of the profit from each one, but you have less entrepreneurial spirit.
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