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For a franchise system to work well, you really need people with an entrepreneurial mind-set because, while you have a large, overarching system that everybody has to work with, a lot of local issues have to be handled.

The franchisees are uniquely in touch at the local level. They see what's going on in their communities in a way we couldn't ever imagine.

There's nothing magic about working with franchisees. What you have to do is help them improve their business.

There may be a perception that, with franchises, they're all the same, so that limits the ability to experiment. But that's not true. We've always kept two slots open on the menu of each Subway franchise - slots that franchisees can use to come up with their own sandwich ideas.

I don't think there is any franchise more powerful than ours around securing the consumer experience and we will not concede that to anyone including Microsoft.

I do look at 'Modelland' as a franchise.

I think it's great to be a part of a franchise that is successful. Any franchise is successful because it's a continuation and people have seen it.

Ultimately, only audiences decide what's a franchise.

I want to be the future of a franchise.