Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Sentiment: POSITIVE
By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.
Everyone talks about building a relationship with your customer. I think you build one with your employees first.
You have to decide who you are going to serve - stockholders or your customers.
Your company is a product. Who are its customers? Your employees, who use it to do their jobs.
I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.
We're very much in the people business in that there are two important groups you have to work with: customers and employees.
The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
We need to take excellent care of our customers, and do so at a profit.
If you fire people, you fire customers.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.