The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.
Sentiment: POSITIVE
The spirit of Southwest Airlines is exuberant, it's caring, it's dedicated, it's diligent, it's fun, it's rewarding, it's a joy.
We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.
Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.
When I started working on Southwest Airlines, I kid you not, only people flying on business and very wealthy people ever flew.
My beginnings in the Southwest are clear and palpable. My beginnings here made me pay attention to where the sun is, where the winds are, the power of the site... I take that baggage with me.
I guess the worst moment I ever had in business was the fear that Southwest Airlines wouldn't get off the ground.
Keep costs low and spirits high, and the people of Southwest Airlines will keep LUV in the air.
I'd had no particular interest in the Southwest at all as a young girl, and I was completely surprised that the desert stole my heart to the extent it did.
I'm honored that so many Floridians are supporting my efforts to rekindle the American Dream.
We have so much pride in welcoming these passengers onto the plane, and they have so much pride in travel. It's something that I definitely always remember, when I'm playing a scene on the plane, just to imbue everything with that sense of excitement.
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