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When you spend time with potential customers, you get to hear about their struggles firsthand. You see their eyes light up with excitement or darken with confusion. You learn things you would never find in a survey, database, or questionnaire. You learn why people buy.

From Jason Fried

Nearly every boss has said it. And just about every employee has heard it. Yet it's one of the most meaningless lines ever spoken in the office: 'My door is always open.'

From Jason Fried

Your employees have lots of opinions about everything - your strategy and vision; the state of the competition; the quality of your products; the vibe in the workplace. There are tons of things you can learn from them.

From Jason Fried

The reality is that companies are full of things that are left unspoken. And even when they are out in the open, the CEO is almost always the last to know.

From Jason Fried

I like to think of myself as a leader whose door is always open. But I recently learned that an open door isn't enough.

From Jason Fried

If you ask people where they go when they really need to get work done, very few will respond 'the office.' If they do say the office, they'll include a qualifier such as 'super-early in the morning before anyone gets in,' or 'I stay late at night after everyone's left,' or 'I sneak in on the weekend.'

From Jason Fried

The office during the day has become the last place people want to be when they really want to get work done. In fact, offices have become interruption factories.

From Jason Fried

It's incredibly hard to get meaningful work done when your workday has been shredded into work moments.

From Jason Fried

If working remotely is such a great idea, why isn't everyone doing it? I think it's because we've been bred on the idea that work happens from 9 to 5, in offices and cubicles. It's no wonder that most who are employed inside that model haven't considered other options, or resist the idea that it could be any different. But it can.

From Jason Fried

Most work is not coming up with The Next Big Thing. Rather, it's improving the thing you already thought of six months - or six years - ago. It's the work of work.

From Jason Fried

Jason Fried

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