You don't want to negotiate the price of simple things you buy every day.
From Jeff Bezos
I'm a big fan of all-you-can-eat plans, because they're simpler for customers.
You know, we love stories and we love narrative; we love to get lost in an author's world.
Beautiful speech doesn't need protection, it's ugly speech that needs protection. We have these cultural norms that allow people to say really ugly things. You don't have to invite them to your dinner party, but you should let them say it.
For people who are readers, reading is important to them.
Real estate is the key cost of physical retailers. That's why there's the old saw: location, location, location.
One of the things it was obvious you could do with an online store is have a much more complete selection.
What we want to be is something completely new. There is no physical analog for what Amazon.com is becoming.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We expect all our businesses to have a positive impact on our top and bottom lines. Profitability is very important to us or we wouldn't be in this business.
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