We want to set a tone going into our fiscal year that starts Feb. 1, that Wal-Mart Stores is going to be aggressive in taking care of customers, taking care of our associates, communications and merchandising.
From Lee Scott
People aren't going to talk about it except me and that is communication and the visits I have personally had in our meetings with our store managers saying if you do these things you will be terminated, period.
I would guess that any criticism about Wal-Mart could have some element of truth with 1,500,000 people.
I just think that it's maybe fashionable today to try to take individual actions and individual failures and take the broadest possible brush and try to paint a company.
Where we have been incorrect in what we have done, then I think we have an obligation to settle.
Where we're not wrong or where the cost of settling is so much that it is totally disproportionate to the harm or the error that we made, we're not going to settle.
I think in some ways we have allowed other people to set the agenda. Other people to define who we are.
You know, we opened a record number of stores last year.
Retailing, it's always true that there is some items that I wish we had a lot more of like the iPod and there is some items I wish we had a lot less of.
More and more, more and more digital, in particular, I think you'll see in our stores next year, as we start combining these digital products and they interface with each other, you'll see that represented in Wal-Mart.
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