Quote

Done right, a performance review is one of the best opportunities to encourage and support high performers and constructively improve your middle- and lower-tier workers.

If you get a bad review, you take that in your stride.

I remember very clearly at the first budget review having a pretty direct conversation with the head of manufacturing... We began to get huge improvements in productivity and responsiveness. I got a chance to see that firsthand.

There has to be a willingness to constantly accept critical feedback and rapidly iterate to make things better.

At the moment I am taking a very careful look at some of the work which we have done in the past.

It is what we do easily and what we like to do that we do well.

All this improvement is great, but all that does is get us in the game to play for improvements that we need in the future, so that we can be aggressive in the marketplace.

Praise and criticism seem to me to operate exactly on the same level. If you get a great review, it's really thrilling for about ten minutes. If you get a bad review, it's really crushing for ten minutes. Either way, you go on.

To my undying shame, I do read reviews. I don't read them all, but I like to get some kind of idea how things are going.

I don't like to read reviews. Even the good ones you start to analyze: 'Oh, did I do that? I have to make sure I do that again.'