Author

Owners of valuable works of art don't give to institutions that don't provide good air conditioning and have good shows.

From Stanley Marcus

I thought: 'It would be great to create a series of clothes that looked like that tree.' Clothes that gave you the green of the leaf and the warm brown of the underside of that leaf and the vanilla colored blossom.

From Stanley Marcus

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

From Stanley Marcus

Consumers are statistics. Customers are people.

From Stanley Marcus

Running those poor steers back and forth in the heat is ridiculous. What they ought to do is put the steers in the convention hall and run the delegates.

From Stanley Marcus

If you demand the best, sometimes you get it.

From Stanley Marcus

Maybe it's my age that makes me very conscious of loose threads, but I don't think that's an earmark of a fine product. And whenever I have a deep-seated feeling like that, I convey it to the person who made it. Sometimes they curse me, and sometimes they thank me.

From Stanley Marcus

I'm lucky that I was in retailing during the time that I call the golden age of retailing.

From Stanley Marcus

I saw an ad for an expensive car and got so excited about it, I called the dealer. 'How are those new cars?' I asked. 'They're fine,' he said. I thought he'd offer to let me drive it for a weekend. He didn't. I expected a salesman to call. No one did. I didn't buy the car.

From Stanley Marcus

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.

From Stanley Marcus

Stanley Marcus

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