Quote

It is customers that decide if we succeed.

Selling is something we do for our clients - not to our clients.

So we have a commitment to the business and to its people.

Why are we here? I think many people assume, wrongly, that a company exists solely to make money. Money is an important part of a company's existence, if the company is any good. But a result is not a cause. We have to go deeper and find the real reason for our being.

Above and beyond, not only are we an innovation company, we are in service of our clients.

I think, given who the IBM target company is, I feel our purpose is to be essential to our clients.

The relationship between a client must be 'we.'

Ultimately, we're in the service business. We will always have an important human element.

We tried to create advantages. We were never complacent.

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.