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If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.

Wherever I was in the world, at the beginning of every consulting project, one thing was certain: I would know less about the business at hand than the people I was supposed to be advising.

When I started in the business, I was told I had three good years in me.

For 30 years I've been responsible for managing client money, and it's been a joy, but at some point I need to move on. Thirty years is enough.

I could have probably built a great career in management consulting, but one of the insights that I had early on is that just because you're good at something doesn't mean that you should continue to do it. Somewhere in my heart of hearts I knew it wasn't what I wanted to do.

A consultant is someone who saves his client almost enough to pay his fee.

I'm doing a little consulting. I'm somewhat retired, still a director of a company or two.

You can't go into business thinking that success will come to you in just one or two years.

My own view is that every company requires a long-term view.

I believe that every business and company takes two years to establish.