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In the ideal scenario, consultants work for a board, and they're helping the board check on certain aspects of management. Their work is made public and transparent.

Being a consultant is like flying first-class. The food is terrific, the drinks are cold. But all you can do is walk up to the pilot and say, 'bank left.' If you're in management, you have the controls.

Consultants have credibility because they are not dumb enough to work at your company.

Wherever I was in the world, at the beginning of every consulting project, one thing was certain: I would know less about the business at hand than the people I was supposed to be advising.

If you need to take a step back from day-to-day operations and plot out the long-term direction of your user experience strategy, consultants can give you a perspective you can't get on your own.

I'm a creative consultant, whatever that means.

What do you do if you're an executive who resigns? You declare yourself a consultant.

Is there anyone I wouldn't take as a client? Well, I'd never represent a banker.

I'm not sure that you can say definitively that some roles are better filled by consultants, but I would say that some projects are better handled by consultants.

Every year in consulting is like three years in the corporate world because you have multiple clients, multiple issues - you grow so much.